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Payment, Refund, and Cancellation Policy

 

Thank you for choosing Luxe Balloons Houston to brighten the day for yourself or that special someone in your life! Because our products are made to order and include delivery we cannot offer a refund on any of our products once the product has been created and delivered. All sales are final once delivered to you or your recipient. If you need to cancel your order please see our cancellation policy for specific details or see below.

In the rare event that you or your recipient are dissatisfied with your product or service please reach out to our support team at info@luxeballoonshouston.com for additional support.

The typical response time is between 24 hours - 48 hours.

 

Payment

Client shall pay the Total Cost to Provider as follows:

 

  • The first payment of 50% is a non-refundable retainer. At a minimum, the Client agrees that the retainer fee fairly compensates the Provider for committing to provide the Services and turning down other potential projects/clients.

  • The balance of 50% is due 7 days before the event.

  • If the services are booked five (5) days or less before the event date, the total payment amount is due upon signing the service agreement or upon receipt. 

  • Failure to make payments by the due date or on time may result in any or all of the following: ​Release of event delivery/setup date and time,  A $50 fee to reinstate the event date and time, and/or Termination of the contract.

  • We accept payments via Credit/Debit card, Zelle Transfers, Cash app, and Venmo

 

Refund and Cancellation Policy

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The Client maintains the right to cancel at any time before the delivery date; however, the retainer fee is non - refundable and a cancellation fee will apply. Refunds will be calculated based on material already ordered or purchased specifically for your event (including rental items like marquee lights, etc but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.).  Refunds total will be considered as follows;

  • The Service Retainer fee is non-refundable but can be transferred towards a future date.

  • Payments made with a credit card include a 3% non-refundable processing fee. 

  • Refunds requested more than 7 days to the event: If the total balance is paid, minus retainer and credit card processing fee.

  • Refunds requested less than 7 days to the event: No refund will be made

  • No refund will be made after delivery or setup has been made or accepted.​

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RESCHEDULING 

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You may also wish to move your delivery date. We will allow delivery dates and times for an order to be changed up to two (2) times before the final scheduled date and time become permanent. Please note that moving your delivery date does not change the original provisions of our cancellation policy. If you move your date and then decide to cancel you will not be provided a refund under any circumstance.

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If you have any questions please send us an email at info@luxeballoonshouston.com or call us at 832-779-6056. We will not process cancellation requests via text message or any social media channels in which we respond to inquiries about our products or services.

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